Words with capitalised first letters have specific meanings as defined below. These definitions apply whether the terms appear in singular or plural form.

For the purposes of this Privacy Policy:

• Company (referred to as "We", "Us", or "Our") refers to Teamon Malaysia.
• Website refers to the Teamon Malaysia official website.
• You refers to the individual accessing or using the website, or the company or legal entity on whose behalf that individual is accessing the website.
• Personal Data refers to any information that relates to an identified or identifiable individual.
• Usage Data refers to data collected automatically, either generated by the use of the website or from the website infrastructure itself.
• Cookies are small files placed on your device (computer, mobile, or tablet) by a website, containing details of your browsing history on that website.
• Service Providers refers to any third-party companies or individuals engaged by the Company to facilitate or provide services on behalf of the Company.

When you visit or make a purchase from our website, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third-party payment gateways — we do not store your full card details)
• IP address and browser information
• Purchase history and product preferences

Usage Data is collected automatically when you use our website. This may include information such as your device's IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other diagnostic data.

We use the data we collect for the following purposes:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and customer service communications
• To respond to your enquiries and provide after-sales support
• To send promotional emails or offers (only if you have opted in)
• To improve our website, products, and services
• To comply with legal obligations under Malaysia's Personal Data Protection Act 2010 (PDPA)
• To detect and prevent fraud or unauthorised transactions

We process your personal data based on:

• Contractual necessity — to fulfil orders you have placed with us
• Legitimate interests — to improve our services and prevent fraud
• Legal compliance — to meet our obligations under applicable Malaysian law
• Consent — where you have explicitly opted in (e.g. marketing emails)

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your browsing experience and analyse website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Your information may be processed at our operating offices and in any other places where the parties involved in the processing are located. This means your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

The security of your personal data is important to us. We implement commercially acceptable means to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete personal data
• Withdraw consent for the processing of your personal data (where applicable)
• Request that we cease processing your personal data for direct marketing purposes

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every website you visit.

▪️If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

▪️Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

▪️Comply with a legal obligation

▪️Protect and defend the rights or property of the Company

▪️Prevent or investigate possible wrongdoing in connection with the Service

▪️Protect the personal safety of Users of the Service or the public

▪️Protect against legal liability

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

Brand: Teamon Malaysia

Website: www.teamon.com.my

Operating Hours: Monday – Friday, 8:00 AM – 4:00 PM (MYT)

This Privacy Policy is in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).